We stand behind everything we make. Every JMB piece is made by our small team in our studio in Chelsea, Quebec, at the foot of King Mountain on the edge of Gatineau Park, and if something goes wrong with yours, we want to hear about it.

How it works

1. Tell us what happened. Email info@jmbcanada.com, call 819-410-2147, or use our contact form. Include your order details and a photo if you can.
2. We review it with you. We'll look at the problem together and agree on the fix.
3. We repair it or replace it.

Patina is not a fault

Our vegetable-tanned leathers are infused with oils and waxes, so they darken and gain character with use. That change is part of the point. See Leather Care & Materials for how to look after your piece.

Returns and exchanges are covered separately in our Return and Refund Policy.