Returns (30 days)
You have 30 days from the day you receive your item to request a return.

Sale and promotional items (14 days)
Items bought on sale, at a discount or during a promotional event can be exchanged or returned for store credit within 14 days of delivery. They are not eligible for a refund.

Condition of returned items
To be eligible, items must be unworn and unused, in the condition you received them, with any tags attached and in the original packaging. Please include your receipt or proof of purchase.

How to start a return
Email us at info@jmbcanada.com to request a return. If it's accepted, we'll send you a return shipping label and instructions. Items sent back without an approved return request won't be accepted.

Returns are sent to:
JMB Leather Canada
14 Mountain Rd.
Chelsea, QC J9B 1A3
Canada

Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away so we can make it right.

Final sale
Custom orders, belts cut to size, bespoke alterations and limited-run pieces from our JMBLab series are final sale, as are gift cards. If you have questions about a specific item, please get in touch.

Exchanges
The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

European Union: 14-day cooling-off period
Notwithstanding the above, if your order ships to the European Union, you may cancel or return it within 14 days for any reason, without justification. Items must meet the condition requirements above.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your return was approved, contact us at info@jmbcanada.com.