FAQ
Answers to the questions we hear most. Can't find what you're looking for? Ask us.
Where are JMB products made?
Every piece is designed and bench-made in our studio and workshop in Chelsea, Quebec, in the foothills of Gatineau Park. We are a small team of leathercraftsmen working in limited production runs, and we make our products here in Canada rather than outsourcing production.
What leather and hardware do you use?
We use premium full-grain, vegetable-tanned leathers from South America, Europe and the USA, including English bridle leather and drum-dyed leather from Wickett & Craig. Buckles and fasteners are solid brass or stainless steel harness hardware, chosen to last. Each product page lists the exact leather and hardware for that piece.
How long until my order ships?
In-stock items ship within 1–2 business days. Belts in stock in your size ship the next business day; belts we cut to your size from a hand-finished blank ship in 2 business days. Because every piece is handmade in small batches, if something in your order needs more time we will contact you with an estimated ship date. Each product page shows the current ship time for the option you choose.
How long does delivery take?
From the day your order leaves the studio: Canada 4–10 business days, USA 4–10 business days, international 10–30 business days. We ship with Canada Post and UPS. If you need your order sooner, contact us and we can arrange expedited shipping.
Do you ship to the United States and internationally?
Yes. We ship across Canada, to the USA and internationally. Customers outside Canada are responsible for any import duties, taxes or customs fees, which we do not control. Canadian customers pay applicable sales taxes. See our Shipping Info page for details.
How do I choose my belt size?
Measure a belt you already own from the fold at the buckle to the hole you use most, in inches, and order that size. The belt sizing diagram on each belt page shows how to measure. If you are between sizes or unsure, contact us before ordering and we will help.
What is your return policy?
You have 30 days from receiving your item to request a return. Sale and promotional items can be exchanged or returned for store credit within 14 days. Items must be unworn and unused, with tags and original packaging. Custom orders, bespoke alterations and limited-run JMBLab pieces are final sale. To start a return, email info@jmbcanada.com and we will send you a return label. Full details are on our Return/Refund Policy page.
How do I care for my leather?
Keep it dry: if it gets wet, wipe it off and let it air-dry at room temperature, never with direct heat. Wipe it down now and then with a slightly damp microfibre cloth, and apply a natural leather balm once or twice a year or whenever it feels dry. Store it somewhere cool and dry, out of direct sunlight and not in a sealed plastic bag. See Leather Care & Materials for more.
Will my leather change over time?
Yes, and that is part of the point. Our vegetable-tanned leathers are infused with oils and waxes, so they develop a rich, personal patina with use and gain character over the years.
Do you take custom orders?
Yes. James designs one-of-a-kind pieces for select clients. Tell us what you have in mind and we will let you know what is possible, the price and the timing. Please note that custom orders are final sale.
Where can I see JMB products in person?
A selection of our products is carried by retailers in Ottawa and Chelsea. See our Retail Locations page for the current list.
How can I contact you?
Email info@jmbcanada.com, or use the form on our Contact Us page. You can also ask James, our Designer in Chief, about a specific design.